What Happens When You Downgrade Your Plan ⚠️

Thinking of downgrading your Party Pro Manager plan? No worries — we're here to make sure the transition is smooth and you're clear on what changes to expect.

This article walks you through what happens immediately when you downgrade, what you're given time to adjust, and what actions (if any) we’ll take on your behalf after a 7-day grace period.

💡 Good to know: If you've downgraded by accident, or changed your mind, you can upgrade again anytime! See upgrade options

⏱️ What Happens Immediately

Some features will become instantly unavailable the moment you downgrade - particularly when moving to a lower-tier plan that no longer includes certain capabilities.

Here’s what will change right away: 

• Advanced Staff Features:
  If your new plan doesn't support certain advanced Staff Management tools (like Self-Serve Availability or Training Tools), those features will be disabled immediately.

• Team Access:
  If you move to a Solo plan from a Team plan, your ability to add new team members will be removed instantly.

• Brands:
  If you move to a plan that doesn't include the Multi-Brand features, your additional brands will no longer be applied, and your default brand will be used in all cases instead.
  

• Multi-Action Automations:
  If you downgrade to a plan that only includes single-action automations, any existing and active multi-action automations will be limited to triggering a single action (the system will choose one automatically)

• Assistant Account:
  If you move to a plan that doesn't include an assistant account, your secondary accounts access will be instantly blocked.

• SMS Credits:
  If you have the SMS Power-Up enabled, and downgrade your plan, you may immediately experience a reduction in the number of bonus SMS credits you receive with the Power-Up.

🕐 What You Have 7 Days to Adjust

If your current usage exceeds what’s allowed in your new plan (for things like catalog items, active staff, automations, or smart links), we won’t take action right away.

You’ll have 7 days to bring your account in line with the new limits.

During this grace period:

• You’ll still have access to your existing usage-limited items (e.g. catalog items, active staff, etc)

• We’ll send a reminder to help you adjust

• You can decide what to keep and what to archive or remove, in order to fall within your new account limits

After 7 days:

If your account is still over the limits, the system will begin automatically and randomly selecting items to deactivate. This may include:

• Staff accounts beyond your new limit (set to Inactive)

• Extra packages, catalog assets (Unpublished)

• Automations over your new limit (turned Off)

• Smart links over your new limit (set to Inactive)

We’ll notify you when this happens - and don’t worry, nothing is permanently deleted. You’ll always have the option to re-activate or restore content if you re-upgrade.

🔍 What to Expect Per Plan

Here’s a quick refresher on key limits by plan, so you can prepare:

LITE (solo)

• 1 active catalog of services
  • Limits: 15 packages + 100 catalog assets
• Access to 3 custom, single-action automations (for things like reminder emails and texts)
• Booking Form Smart Links (2 presets, no custom smart links included)
• Power-Ups Available (extra fees apply)
  • SMS Texting

ℹ️ Compare all solo plans here.

LITE (team)

• Everything in LITE (solo), and:
• Up to 10 active staff accounts
• Staff Management (lite) features
  • NOTE: Does notinclude
    • Advanced Staff Profiles
    • Staff Training Tools
    • Self-Serve Staff Availability
    • Self-Serve Staff Day Off Overrides

ℹ️ Compare all team plans here.

PLUS (solo)

• 2 active catalogs of services
  • Limits: 50 packages + 200 catalog assets
• Access to 5 custom, multi-action automations (for things like reminder emails and texts)
• Booking Form Smart Links (2 presets, 2 custom smart links included)
• 1 assistant account
• Power-Ups Available (extra fees apply)
  • SMS Texting (comes with 25 bonus credits for PLUS (solo) users)

ℹ️ Compare all solo plans here.

PLUS (team)

• Everything in PLUS (solo), and:
• Up to 40 active staff accounts
• Staff Management features
  • Includes ✅
    • Advanced Staff Profiles
    • Staff Training Tools
    • Self-Serve Staff Availability
    • Self-Serve Staff Day Off Overrides
• Power-Ups Available (extra fees apply)
  • SMS Texting (comes with 50 bonus credits for PLUS (team) users)
  • More Staff (increase your active staff account limit)

ℹ️ Compare all team plans here.

UNICORN (solo)

• Includes up to 5 brands
• Unlimited active catalogs of services
  • Unlimited packages + catalog assets
• Unlimited custom, multi-action automations (for things like reminder emails and texts)
• Booking Form Smart Links (2 presets, Unlimited custom smart links included)
• Shareable assistant account
• Power-Ups Available (extra fees apply)
  • SMS Texting (comes with 50 bonus credits for UNICORN (solo) users)
  • More Brands (add more income sources with additional brands)

ℹ️ Compare all solo plans here.

UNICORN (team)

• Everything in Unicorn (solo), and:
• Up to 100 active staff accounts
• Staff Management features
  • Includes ✅
    • Advanced Staff Profiles
    • Staff Training Tools
    • Self-Serve Staff Availability
    • Self-Serve Staff Day Off Overrides
• Power-Ups Available (extra fees apply)
  • SMS Texting (comes with 100 bonus credits for PLUS (team) users)
  • More Staff (increase your active staff account limit)
  • More Brands (add more income sources with additional brands)

ℹ️ Compare all team plans here.

🔁 Changed Your Mind?

It’s super easy to upgrade again at any time - your data is always preserved, and features can be reactivated instantly once your new plan is live.

➡️ See what’s included in each plan

Thanks for being part of the PPM community - if you need help adjusting to your new plan, we’re always here to support you!